Care Management

Universal Primary Care’s Care Management Department consists of several RN Care Managers and Care Coordinators. Our Care Managers work with patients to help them manage their health while our Care Coordinators assist patients to access care and services.


RN Care Managers

It is the mission of Universal Primary care to promote overall patient health. Our RN Care Managers act as a link between patients, physicians, and other social and medical sources to achieve this goal. They play an important role in both prenatal and chronic condition management and assist patients with following provider care plans and meeting self-management goals.

RN Care Managers provide the following services:

  • Pre-Visit Planning
  • OB Patient Care Management
  • Pediatric Care Management
  • Patient Education*
  • Hospital Discharge/ER Follow Up
  • Medication Reconciliation/Management

* Care Managers offer one on one and group patient education. Examples of Care Management education include; diabetes education, prenatal education, and breastfeeding support and education. UPC offers bi monthly Childbirth Classes and prenatal smoking cessation through the Baby and Me Tobacco Free Program. UPC will also soon be starting a 16 week Diabetes Prevention Program.


Care Coordinators

It is the goal of UPC to ensure that our patients are getting all the services they need regardless of income and insurance standing. Our Care Coordinators play a large part in this goal by working closely with our uninsured and under insured patients and linking them with the services they need to stay healthy.

Care Coordinators provide the following services:

  • Insurance Enrollment*
  • Sliding Fee Assistance
  • Medication Assistance
  • Transportation Assistance
  • No Show/Referral Follow Up
  • Community Referrals**
  • Community Events**

*As Certified Application Counselors, our Care Coordinators facilitate insurance enrollments through the New York State of Health Marketplace. This service is offered to our patients well as anyone in the community who needs assistance.

**Our Care Coordinators work closely with community organizations to address patients barriers to care. Examples include referrals for Medicare enrollment, skilled nursing, caregiver services, nutrition education, and more. Care Coordinators also offers group education or informational events, in conjecture with local community organizations, promoting healthy living throughout our community.

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