Frequently Asked Questions

Q: What services do you provide?
A: UPC provides comprehensive care for all patients throughout all stages of life. This includes primary care for adult, children, and geriatric patients; prenatal and obstetrics care for women; behavioral health; and patient education, care management, and care coordination to patients with needs beyond basic medical care.

Q: How can I schedule an appointment?
A: You can schedule an appointment by calling our offices at (716)375-7500 (Press 2 for the Olean site, 3 for the Cuba site, 4 for the Houghton site, or 5 for the Salamanca site ). You can also schedule an appointment through the patient portal. If you have not already registered for the patient portal, contact a receptionist to web enable you.

Q: How do I get access to the Patient Portal?
A: To access the portal click the portal link on the homepage. If you would like to register for the portal you can do so by filling out the online registration or ask any receptionist to web enable your account and send you a link to complete your portal registration. If you have any questions on how to register please ask us and we will help you!

Q: What services to I have access to through the Patient Portal?
A: The Patient Portal provides patients an opportunity to access their health information and make requests without extended hold times on the phone. On the Portal you will have access to your current statement,medication list, referrals, lab and diagnostic results, and your visit summaries. You will also be able to schedule an appointment, request a refill on your medications, request a referral to a specialist, or ask your doctor a question.

Q: What do I need to bring to my first appointment?
A: Please bring a copy of your insurance card(s), valid photo identification, and a list of medications you are currently taking to your first appointment here at UPC. In addition, if you can request to have a copy of your medical records faxed from your previous provider to Universal Primary Care (716-701-6853). By having your records faxed prior to your first appointment your new provider will be better able to review your medical history with you. 

Q: Do you accept my insurance?
A: In general, yes! UPC accepts many types of insurances offered in our area including Medicare and Medicaid.

Q: I don't have insurance. Will you still see me? If so, how much will I have to pay?
A: Of course we will still see you without insurance. As a Federally Qualified Health Center, UPC will treat any patient regardless of insurance status, income or ability to pay. UPC offers a Medical Sliding Fee Scale as well as a Dental Sliding Fee Scale that adjust payment(s) for services rendered at UPC based on what patients can afford. The program is income based and is assessed on a case by case basis. To apply for the Sliding Fee Program you will need to complete an "Application for Financial Assistance"and return it to one of UPC's Care Coordinators with documented proof of income. Acceptable income documentation includes: previous year's tax return, 3 months worth of employer pay stubs, unemployment benefit report, Social Security Statement, etc. If you currently have no income but would still like to apply for the Sliding Fee Scale, you will need to complete the "No Income Attestation Form".

Q: Where can I get care?
A: UPC has four convenient locations:

Universal Primary Care, Olean
Blue Bird Square
135 N. Union St.
Olean, NY 14760
Hours: M 8am-8pm, T-F 8am-5pm

Universal Primary Care, Salamanca
445 Broad St
Salamanca, NY 14779
Hours: M - F 8am - 5pm

Universal Primary Care, Cuba
132 W. Main St
Cuba, NY 14727
Hours: M - F 8am - 5pm

Universal Primary Care, Houghton
9864 Luckey Dr.
Houghton, NY 14744
Hours: M, Tu, Th, F 8am-6pm

Q: What do I do after hours if I have an emergency?
A: If you have an emergency and need to access immediate medical care, please call 9-1-1 or go to the nearest emergency room. If you have an urgent - but not emergent - health care need, you may call our offices at (716) 375-7500. An on-call physician is available 24 hours a day, 7 days a week to answer your questions.

Q: What does it mean to be a "resident physician"?
A: A resident physician has completed medical school and is in his or her last few years of training, called a residency. They are full physicians. A resident physician is always attended by a teaching physician mentor but sees patients just as any other physician.

Q: Do you see patients for obstetrical care?
A: Yes, we provide complete obstetrical care from pre-conception counseling through delivery and to post natal care, including breastfeeding counseling. Our patient- friendly obstetrics program provides you with a nurse care manager who helps to coordinate your entire pregnancy, including doctor’s office visits, testing and lab work, and ultrasound services. You may select from any of our all-female obstetrical staff including three physicians, Dr. AnnMarie Zimmermann, Dr. Joshua Ferrell, and Dr. Christina Roosa and our three certified nurse midwives, Cindy Mack, Katie Sekulovski, and Robin Aftuck.

Q: What is a nurse midwife?
A: A nurse midwife is an advanced nurse practitioner who has had additional training in obstetrics. Nurse midwives have the authority to prescribe medications, diagnose and treat patients on a variety of women’s health issues as well as care for you throughout your entire pregnancy. Because our midwives focus sole on obstetric care there are more opportunities to schedule an appointment for women's health with one of them that one of our providers who also see patients for primary care issues. Finally, midwives can also answer many questions and work with expectant mothers to understand the nuances of pregnancy.

Q: What does it mean to be a "Federally Qualified Health Center" (FQHC)?
A: As a Federally Qualified Health Center, FQHC, UPC receives funding under Section 330 of the Public Health Service Act. To receive funding a medical facility must meet the following requirements: "serve an underserved area or population, offer a sliding fee scale, provide comprehensive services, have an ongoing quality assurance program, and have a governing board of directors." (HRSA.gov). What this means for our patient is that we focus on the very best of evidence-based medicine and implement both personalized and clinic-wide quality plans to help each and every patient meet their own personal health care goals. This high emphasis on quality is not sacrificed but enhanced by our willingness to accept all patients without regard to ability to pay and to provide care in a culturally competent, patient-friendly manner.

Q: What dose it mean to be "PCMH" certified?
A: Patient Centered Medical Home, PCMH, is a healthcare model that focus on complete comprehensive care for every patient. The patient is the center of the model and it focus on care coordination and communication between patients, their PCP, hospitals, specialists, behavioral health providers, and community based agencies. What this means for you, is that you have a whole team of professionals helping you to be the healthiest version of yourself!

Q: How does UPC rank in quality?
A: To see how UPC (Southern Tier Community Health Center Network, Inc.) rates in quality of care click here (http://bphc.hrsa.gov/uds/datacenter.aspx?q=d&bid=02E00488&state=NY)

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