Welcome Message from Gail Mayeaux, Executive Director, UPC

Welcome to Universal Primary Care (Southern Tier Community Health Center Network). Thank you for considering us. At UPC, we genuinely care about you and your family!

Formally referred to as Southern Tier Community Health Center Network, to our community we are known as UPC (Universal Primary Care). As the only Community Health Center in Cattaraugus and Allegany Counties, we strive to provide high quality, universal primary care to all patients regardless of a patient's ability to pay. We also take great pride in offering these services through a designated Health Center model. Two names, one purpose: To offer every patient that best care possible.

Our "family" of practitioners, nurses, receptionists, billing and back office staff focuses daily on how to create a model of care that respects you, provides you great care and is compassionate and fair. It's important to feel safe and confident when accessing health care. To feel good, stay healthy and be able to financially afford good care strikes at our most basic needs. That's why we do what we do. Inside our walls, you will find a staff dedicated to mission, an organization committed to providing culturally sensitive, compassionate care and a model that attempts to meet you - the patient - where you are and help you navigate the complex world of health care.

We do some pretty amazing things here. As a result, in 2014, 2015, and 2016 the Federal Health Resources and Services Administration awarded us with one of 52 "National Quality Leaders" Awards. With over 1,300 health centers in the country working towards that achievement, it was a great accomplishment. UPC is also recognized as a NCQA-certified Patient Center Medical Home and has achieved meaningful use of its electronic health record.

These awards and recognition are a result of the hard work of our staff to ensure whole patient care. We have an integrated care model that ensures that we can provide you with care management, behavioral health/counseling services, and care coordination in addition to our outstanding medical services. Our Care Managers assist patients in chronic disease management, obstetrics management, and acute and urgent care follow up. Our behavioral health department offers friendly, integrated, outpatient services located right next door to our health clinic. And, our Care Coordinators are always available to assist patients with insurance enrollment and other social service and community referrals.

We also have the unique honor and privilege of serving as an outpatient teaching site for the Universirty of Buffalo School of Medicine and Dentistry/Olean General Hospital family residency program. This partnership with the school of medicine and the hospital has helped Us to maintain a focus on best, evidence-based practices.

Most importantly, however, is our belief that we are a part of the communities we serve. With sites in Olean, Cuba, Salamanca and Houghton, NY, we want to be more than a doctor's office. We want to be your community health center. That means within our walls, we will provide you with great care, educational opportunities to self-manage your health status and access to a wide variety of social services. But, we also want to be active in those communities we are lucky to serve. We get involved in projects that mean a healthier built environment for all of us.

Again, thank you. You are why we have accepted this mission. To make our communities better and to serve you is what we are humbled and honored to do everyday.

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