Welcome to Universal Primary Care!


In order to serve our patients better, Universal Primary Care is currently in the process of improving and updating our computer systems.

As part of our systems upgrade, we will have limited access to patient‘s medical health record and will not be accepting patient appointments or calls on Thursday, August 9th. For urgent needs, please call our office Friday, August 10th. We will fully re-open for appointments and calls on August 13th for your healthcare needs.

Please plan your healthcare needs accordingly around our temporary closure, and be sure you have all your needed prescriptions ahead of time. We apologize for any inconvenience and look forward to providing these enhanced services to better serve our patient’s care and our community.








2014, 2015, 2016, and 2017 NATIONAL QUALITY LEADER AWARD!

Universal Primary Care is proud to announce that once again, we have received the National Quality Leader Award!!! This award is given to only the top 5% of health centers across the country which exceed at least six of the Healthy People 2020 measures. This is nothing short of outstanding. We now have won the award EVERY. SINGLE. YEAR. It has been in existence. If you ever needed proof that we’re good, this shows we are well beyond “good”. The best part is that we do this for EVERYONE. We don’t care what kind of insurance you have, where you live, what you do for a living or what other social determinants or behavioral health issues you may have. We have embodied the Community Health Center model in every way.PCMH





Healow AppUPC is proud to offer you the ability to access your health records through the healow mobile app - via your smartphone!  

Find us using our unique practice code on the healow app: BHCGBA

Through the Healow App Patient Portal, you are able to:

  • ask questions from doctors, nurses, and staff members
  • review and request prescription refills and referrals
  • view your preventative health needs (Health Tracker)
  • view your personal health record and visit summaries
  • examine your current and past billing statements

If you havent already, sign up for your patient health portal at the front office.  Then download the healow app today from your smartphone!

The Healow HealthCare Portal facilitates better communication with your physician's office by providing convenient 24x7 access from the comfort and privacy of your own home or office via your smartphone.


Healow App Download

iTunes App Store Healow App Download  Google Play Store Healow App Download









Ryan Alberts

Congratulations to Dr. Sarmad Baloch, who was inducted inoto the Gold Humanism Honor Society (GHHS) in May.

UB’s more than 800 residents and fellows may nominate their peers into induction into a branch of the UB chapter — one of only 14 graduate medical education sections nationally affiliated with the society.

Fifty-four exemplary medical students, residents, fellows and faculty members have been inducted into the University at Buffalo’s Richard Sarkin Medical Emeritus Faculty Chapter of the Gold Humanism Honor Society (GHHS). All of the honorees — who are medical trainees and physician-teachers at various stages of their careers — have demonstrated excellence in humanistic clinical care, leadership, compassion and dedication to service.

The society is a program of the Arnold P. Gold Foundation, a not-for-profit organization that strives to elevate the values of humanism and professionalism in medicine worldwide.

“Arnold Gold was the sort of physician who truly personified what humanism in medicine is all about,” said Leonard A. Katz, MD, professor emeritus of medicine.




Patient Centered Medical Home (PCMH)

Patent Certified Medical Home

Universal Primary Care is a nationally recognized Patient Centered Medical Home (PCMH). This model of primary care has been shown to keep people healthier and improve continuity of care throughout the life cycle. PCHM puts you, the patient, at the center in which you work with our team to create a personalized plan to reach your health care goals.

Our PCMH practice partners with you; and by treating you with respect, dignity and compassion, we build strong trusting long term relationship. We are committed and responsible to help you manage all your health care needs either directly by our providers or by appropriate referral.


For Immediate Care
Call : 911

If you have an emergency and need to access immediate medical care, please call 9-1-1 or go to the nearest emergency room.

For Urgent Care
Call : (716) 375-7500

For urgent – but not emergent – health care needs, call our offices at (716) 375-7500. An on-call physician is available 24 hours a day, 7 days a week to answer your question.

24hr Behavioral Health
Call: 1-800-339-5209

24 Hour Behavioral Health support - available through the Crisis Services Hotline at 1-800-339-5209