Welcome to Universal Primary Care!







Universal Primary Care Proudly Welcomes

Dr. Theresa McClain to the UPC Olean and Bradford Clinics for OB/GYN.  


Marzella Harrison, PA at the Houghton clinic.




Yearly HRSA provides Quality Improvement Awards (QIA) to Community Health Centers. These awards recognize the highest performing health centers nationwide, as well as those health centers that have made significant quality improvement gains from the previous year. The award monies support HRSA’s strategic goal to improve access to quality health care, and directly supports the U.S. Department of Health and Human Service’s goal of moving towards a value-based payment system by improving the quality, efficiency, and overall value of primary health care delivered by health centers to our patient.

This year UPC received the following 2018 HRSA Health Center Quality Improvement Grant Awards:

Health Center Quality Leader - Universal Primary Care

The Health Center Quality Leaders Award – UPC was recognized for achieving the best overall clinical performance among all health centers and placed in the top 30% of the adjusted quartile rankings for clinical quality measures (CQMs).




HRSA Access Enhancer - Universal Primary Care Health

The Electronic Health Record (EHR) Reporters Award- UPC was recognized for setting up and implementing our EHR to report on all Clinical Quality Measures data for all of our health center’s patients.




HRSA Value Enhancer - Universal Primary Care Health

The Advancing Health Information Technology (HIT) Quality Award-UPC was recognized for health centers that utilized Health Information Technology systems to increase access to care and advance the quality of care for patients.




PCMH Recognition - Universal Primary Care Health

Achieving PCMH Recognition– UPC was recognized for health centers who achieve a Patient-Centered Medical Home (PCMH) model recognition in one or more practice sites.




Healow AppUPC is proud to offer you the ability to access your health records through the healow mobile app - via your smartphone!  

Find us using our unique practice code on the healow app: BHCGBA

Through the Healow App Patient Portal, you are able to:

  • ask questions from doctors, nurses, and staff members
  • review and request prescription refills and referrals
  • view your preventative health needs (Health Tracker)
  • view your personal health record and visit summaries
  • examine your current and past billing statements

If you havent already, sign up for your patient health portal at the front office.  Then download the healow app today from your smartphone!

The Healow HealthCare Portal facilitates better communication with your physician's office by providing convenient 24x7 access from the comfort and privacy of your own home or office via your smartphone.


Healow App Download

iTunes App Store Healow App Download  Google Play Store Healow App Download





Universal Primary Care Health After Hours


Universal Primary Care

(716) 375-7500

If your local health center is closed, your call will be automatically forwarded to an answering service that will connect you with an on-call provider.  Our telephone lines are open 24 hours a day, seven days a week.  Translation services are available after-hours as well. 

Si su centro de salud local está cerrado, la llamada le será automáticamente dirigida a un servicio de contestador que se conectará con un proveedor de guardia. Nuestras líneas telefónicas están abiertas 24 horas al día, siete días a la semana. Servicios de traducción están disponibles después de horas así.

Patient Centered Medical Home (PCMH)

Patent Certified Medical Home

Universal Primary Care is a nationally recognized Patient Centered Medical Home (PCMH). This model of primary care has been shown to keep people healthier and improve continuity of care throughout the life cycle. PCHM puts you, the patient, at the center in which you work with our team to create a personalized plan to reach your health care goals.

Our PCMH practice partners with you; and by treating you with respect, dignity and compassion, we build strong trusting long term relationship. We are committed and responsible to help you manage all your health care needs either directly by our providers or by appropriate referral.

Universal Primary Care Health Patient Surveys 2018

For Immediate Care
Call : 911

If you have an emergency and need to access immediate medical care, please call 9-1-1 or go to the nearest emergency room.

For Urgent Care
Call : (716) 375-7500

For urgent – but not emergent – health care needs, call our offices at (716) 375-7500. An on-call physician is available 24 hours a day, 7 days a week to answer your question.

24hr Behavioral Health
Call: 1-800-339-5209

24 Hour Behavioral Health support - available through the Crisis Services Hotline at 1-800-339-5209